Sit Down & Beyond Terms & Conditions

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Evaluations

All new clients may be required to complete an evaluation before participating in Boarding, Board & Train, Day Training, Adventures, or other applicable services. Evaluations help determine whether a dog is suitable for a particular program and identify any safety, behavioral, or management concerns.

Completion of an evaluation does not guarantee acceptance into any program.

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Vaccination Requirements

All dogs must be current on legally required vaccinations and any additional vaccinations required by Sit Down & Beyond. Boarding dogs must be maintained on an effective flea preventative.

Proof of vaccination may be required before services begin.

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Health & Behavior Disclosure

Clients agree to provide accurate and complete information regarding their dog's health, medications, allergies, injuries, behavioral history, bite history, and any known safety concerns.

Failure to disclose relevant information may result in immediate termination of services without refund.

Dogs exhibiting signs of contagious illness may not participate in services.

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Equipment Requirements

Clients are responsible for providing properly fitted collars, identification tags, harnesses, leashes, medications, food, and any other necessary supplies.

Sit Down & Beyond reserves the right to require specific equipment when necessary for safety.

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Boarding

Boarding takes place in the private home of a Sit Down & Beyond trainer. Dogs are treated as members of the household and integrated into daily life whenever appropriate.

Sit Down & Beyond reserves the right to relocate a dog to another approved trainer or caretaker if safety, health, scheduling, or operational needs require it.

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Scheduling & Cancellations

Appointments may be rescheduled up to 48 hours before the scheduled service.

Appointments cancelled within 48 hours of the scheduled service, no-shows, and same-day cancellations may be treated as completed services and deducted from any package, membership, or service balance.

Experts Only and Off-Leash Academy members may schedule make-up days within the same calendar month, subject to availability.

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Payments

Payment is due according to the terms of the selected service.

Sit Down & Beyond may maintain a payment method on file and process charges for scheduled services, recurring services, overdue balances, fees, and approved purchases unless alternate arrangements have been made in advance.

Services may be suspended for overdue balances.

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Refunds, Credits, Transfers & Expiration

Clients may cancel a newly purchased service, package, membership, or training program within fourteen (14) calendar days ("cooling-off period") of the original purchase date for a full refund, provided no portion of the service has been used, delivered, scheduled, reserved, forfeited through a no-show or cancellation, redeemed, or otherwise commenced. Once any portion of a purchased service has been used, delivered, scheduled, reserved, forfeited, redeemed, or otherwise commenced, the cooling-off period is immediately waived and the purchase becomes non-refundable.

After the fourteen (14) calendar day cooling-off period has expired, all sales are final. No refunds will be issued for unused, partially used, forfeited, expired, or remaining portions of any service, package, membership, training program, boarding reservation, day training program, private lesson, evaluation, or any other service offered by Sit Down & Beyond.

Services purchased for one type of service may not be converted, transferred, exchanged, or credited toward a different service. Unused services, service balances, package credits, membership credits, or account balances may not be applied toward any other service, program, reservation, or product.

Unless otherwise stated in writing, all services, packages, memberships, and credits expire twelve (12) months from the original purchase date.

Failure to schedule or utilize purchased services does not create eligibility for a refund, credit, transfer, exchange, extension, or renewal.

Sit Down & Beyond may, at its sole discretion, grant exceptions in extraordinary circumstances. Any exception granted in one instance does not create an obligation to grant similar exceptions in the future.

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Weather & Emergencies

Sit Down & Beyond reserves the right to modify, reschedule, relocate, interrupt, shorten, or cancel services due to weather conditions, road conditions, wildfires, flooding, natural disasters, public emergencies, power outages, illness, government actions, or other circumstances beyond our reasonable control.

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Veterinary Authorization

By booking services, clients authorize Sit Down & Beyond to seek veterinary care on behalf of their dog in the event of illness, injury, or emergency when the client cannot be reached in a timely manner.

Reasonable efforts will be made to contact the client prior to obtaining treatment. Clients remain solely responsible for all veterinary expenses incurred on behalf of their dog, including examination fees, diagnostics, medications, emergency treatment, hospitalization, surgery, transportation, and related costs.

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Photo & Media Release

Unless otherwise requested in writing, clients grant Sit Down & Beyond permission to photograph, film, and record their dog while participating in services and to use such content for educational, promotional, advertising, marketing, social media, website, and business purposes without compensation.

Clients may revoke this permission at any time by providing written notice.

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Privacy Policy

Sit Down & Beyond respects the privacy of our clients and their pets. Information collected through scheduling, intake forms, invoices, communications, and client records is used solely for the purpose of providing services, processing payments, maintaining records, and communicating with clients.

Client information will not be sold or shared with third parties except as necessary to provide services, process payments, comply with legal obligations, or protect the safety of clients, pets, staff, or the public.

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Liability Waiver & Assumption of Risk

Participation in dog training, boarding, transportation, hiking, socialization, off-leash activities, and related services involves inherent risks, including but not limited to illness, injury, escape, property damage, interactions with wildlife, interactions with other animals, and interactions with people.

By participating in services, clients voluntarily assume these risks and agree not to hold Sit Down & Beyond, its owners, employees, contractors, or representatives liable for injuries, illnesses, losses, damages, or expenses arising from participation in services, except where prohibited by law.

Clients remain responsible for any damages, injuries, claims, expenses, or liabilities caused by their dog's actions while participating in services.

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Right to Refuse or Terminate Service

Sit Down & Beyond reserves the right to refuse, suspend, or terminate services at any time for safety concerns, health concerns, non-payment, inappropriate conduct, undisclosed behavioral history, or violations of company policies.

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Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of Oregon. If any provision of these Terms & Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.